Shipment Policy

The Netherlands and Belgium

  • Rate: €4,95 or FREE on orders above €70
  • Delivery Time: 1-2 Business days
  • Order before 21.00u for next day delivery on Monday to Saturday.

Europe

  • Rate: € 8,95 or FREE on orders above €100
  • Delivery Time: 1-3 Business Days

Worldwide

  • Rate: €12,50 or FREE on orders above €125
  • Delivery Time: 3-6 Business Days

Track & Trace and shipping confirmation

When your order has been shipped, you will receive a confirmation of shipment at the email address you have provided, including a track-and-trace code. With this code, you can easily track the status of your order on the website of the delivery service.

Picking & Packing your order

After completing the checkout process, and your order is succeeded, we will send you a confirmation by e-mail (please check your SPAM inbox as well). You can see the overview of your order and find your order number in this email. Please note that it's possible that we require a 1 or 2 day handling time in some cases.

Risk of loss

All products purchased from the website are transported and delivered to you by an independent carrier not affiliated with, or controlled by, Hang Eleven. Title to the products purchased on the website, as well as the risk of loss for such products, passes to you when Hang Eleven delivers these items to the carrier.